Frequently Asked Questions

We supply a comprehensive range of standard and non-standard fasteners, including:

• Bolts, screws, and studs (carbon steel, stainless steel, alloy steel)
• Nuts (hex, lock, flange, weld nuts)
• Washers (flat, spring, lock)
• Anchors (wedge, sleeve, chemical)
• Custom-machined parts per your drawings

Yes. We provide Material Test Reports (MTR), Mill Test Certificates, and third-party inspection reports (SGS, BV) upon request. Our factories are ISO 9001 certified, with IATF 16949 and AS9100 available for automotive and aerospace applications.

Absolutely. We offer retail-ready packaging with your branding, including barcode labels, poly bags, boxes, and kit assembly. This is a popular service for hardware retailers and e-commerce sellers.

Our pricing is based on raw material cost, manufacturing process, surface treatment, quantity, and current market rates. We offer transparent quotes with no hidden fees. For long-term partnerships, we can provide price locks to protect you from market volatility.

Yes, our pricing tiers reward larger order volumes. We can also consolidate multiple fastener types into one order to help you reach better pricing and save on freight costs.

Stainless steel (304/316L) fasteners typically range from 30% to 45% higher than carbon steel equivalents, depending on grade and specifications. We are happy to provide a detailed quotation based on your exact requirements.

Our standard MOQ is flexible. While many factories require 5-20 tons, we can accommodate orders as low as 100 pieces for certain standard items. We specialize in small-batch (LCL) orders for trial and urgent needs, making it easy for you to test the market.

Yes! This is one of our key strengths as a trading company. You can combine bolts, nuts, washers, anchors, and custom parts into a single order. We consolidate from multiple factories, saving you time and freight costs.

Standard fasteners typically ship within 15-25 days after order confirmation. Custom non-standard parts may take 25-40 days depending on complexity and surface treatment requirements.

Yes. We maintain a network of backup factories and can prioritize urgent orders. For tight deadlines, we will confirm feasibility upfront and keep you updated throughout production.

We pride ourselves on an on-time delivery rate above 90%. Our multi-supplier strategy ensures that if one factory faces delays, we can switch production instantly to keep your schedule on track.

Yes, we offer free samples for standard products. For custom non-standard parts, a nominal sample fee may apply, which is fully refundable when you place a formal order. You only pay for express shipping.

Standard samples are usually ready within 3-5 days. Custom samples typically take 7-15 days, depending on the complexity of the design and tooling requirements.

For new clients, we require 100% payment in advance via T/T, wire transfer, or PayPal. For repeat clients, we offer flexible terms such as 30% deposit and 70% balance before shipment. We do not offer open account (OA) terms for first-time transactions.

Yes, we accept L/C at sight for larger orders. Please contact our sales team to discuss the details and documentation requirements.

We offer a full range of shipping options: express courier (DHL, FedEx, UPS) for samples and small parcels, air freight for urgent orders, and sea freight (FCL/LCL) for bulk shipments. We can also handle door-to-door delivery.

Yes, we prepare all necessary export documentation, including commercial invoices, packing lists, bills of lading, certificates of origin, and any other customs paperwork required for your destination country.

We offer a 30-day complaint period after arrival. If quality issues are confirmed with verifiable evidence (photos, videos, third-party reports), we provide replacements, discounts, or compensation as per our contract terms.

We follow a clear, fair process: 1) You provide evidence of the issue. 2) We investigate with the factory. 3) We offer a solution - replacement, compensation, or return. Our goal is to resolve problems quickly and maintain your trust.

Yes, custom fasteners are our specialty. We work with partner factories to develop non-standard parts based on your drawings or samples. Our engineering team provides a 24-hour assessment, including cost reduction suggestions and tolerance analysis.

Please provide: 1) Drawings (PDF, DWG, or STEP files) or physical samples. 2) Material grade and surface treatment requirements. 3) Quantity and target price. 4) Any applicable standards (e.g., ISO, DIN, ANSI, GB). The more details, the faster we can quote.

Yes. For OEM and automotive clients, we can provide full PPAP (Production Part Approval Process) documentation, including dimensional reports, material certifications, process flow charts, and control plans.